Know what’s moving, what’s late, and what needs attention.

One of five Packs, and the one most plants find they can prove fastest. On-Time Delivery takes the open backlog and the shipments your ERP already records and lines them up against the promises you made, customer by customer, so the order that’s about to be late is visible while you can still do something about it.

You buy the Pack, not the tables underneath it. The view comes defined against how your own system counts an order shipped and on time, so the numbers match what your team already trusts.

The Pack brings the order questions a customer might call about, before they call.

• On-time delivery What you promised against what you shipped, on your own definition of on time.
• Open backlog What’s committed and not yet out the door, aging so the old ones surface.
• Commitments by customer Which accounts you’re keeping your word to, and which you’re quietly slipping on.
• Exceptions The orders trending toward late, flagged before the ship date, not after.

Pinned to your own rules for what counts as late, not an outside standard. The numbers mean what your ERP already meant by them.

A late order is rarely late all at once. It slips a little, then a little more, and every step of that slide is recorded, just never in one place where someone would see it in time. The customer finds out first. You find out when they call, which is the worst possible order to be caught flat-footed on.

The Pack reads the slide as it happens and keeps it current, so the account that needs a phone call is flagged while the call can still save the date.

1. Map it once. We walk your order and shipment tables field by field and confirm what each one means, including what your business counts as on time. A one-time setup, after which the Pack knows your system.
2. It refreshes on its own. No manual pull of open orders every morning. The view stays current on a schedule you control.
3. Sales and the floor read the same order. One model, rendered for whoever needs it. No arguing about whether an order really shipped on time.
4. The data quality shows too. What’s missing or inconsistent sits right next to the view. You trust the output because you can see the input.

The Pack is the entry point. The Operations Intelligence Model is what connects it all. On-Time Delivery is the demand side of the floor: Production tells you whether you can build it, Inventory whether you have the material, and On-Time Delivery whether it’s going out when you said it would. Add Quality and Maintenance as your picture grows. Eventually everyone is looking at the same thing. That shared picture is the OIM.